I used to keep track of things with a pencil and paper

When I was a teenager, I worked at a grocery store.

  • I had to keep track of all sales with a piece of paper and a pencil.

Times certainly have changed since then. Computers are a huge reason why. Computers make it possible to track inventory in real time without having to use a pad or paper. I work at a medical and recreational marijuana shop here in the city. We have thousands of members and patience. We keep all of the information for these customers in a database. The database is filled with information like the customer’s name, phone number, driver’s license and picture id, and sales history. The sales information is a great tool for the staff, because customers don’t have to worry about keeping their receipts. Their purchase history is stored in the data bank for future use. The software makes it easy to keep track of sales. This week I had a customer that came to the dispensary and she tried to get me to give her a refund for products that she purchased during the last visit. I told my customer that I would be happy to issue a refund. She did not have the products and claimed that they were beverages from the case. I knew it would be easy to look up the order with the software program we have. I wanted to help out the customer and make her happy. I was planning to replace the beverages with a different product. Unfortunately, the order history for the patient showed that the last time she made an order was back in february. The customer did not agree with the information in the system, but I could not issue a refund without some proof of purchase.


dispensary compliance