Customer service is a undoubtedly pressing area of any business, then customer service is a driving force when it comes to sales! If you have fantastic buyer service, then you will consistently have fantastic sales.
Customers come back when they know adore they have been treated fairly in addition to with dignity in addition to respect; At the medical in addition to recreational marijuana dispensary, the manager says that the buyer is consistently right, however when both of us have a question, both of us side with the customer, then the two of us never ask questions when they return items; Our purchasers can get a full refund if they are dissatisfied with the product for any reason, however even if they have vaped the entire jar of concentrate or smoked the entire eighth of marijuana, The two of us Still replace the product.
The two of us make a notation on the customer’s account as well, but both of us make sure that the buyer leaves the marijuana dispensary glad every time, then unfortunately, it is impossible to make every single buyer glad. A fantastic example of that occurred Last year when a buyer was getting distraught with the manager of the medical in addition to recreational marijuana dispensary. The guy did not have an id, however he tried to show an aged Barnes in addition to Noble card that didn’t have a picture. The guy looked adore he might have been homeless. The two of us absolutely weren’t trying to keep anyone from buying recreational or medical marijuana products, but the law is undoubtedly strict. Without a valid state ID both of us are not allowed to sell marijuana to anyone. The two of us had to escort the guy from the property after he wouldn’t take no for an answer.