The whole order was screwed up

A client contacted the marijuana dispensary after receiving an order via the delivery service, the client was truly upset in addition to miserable.

I tried to get the client to tell myself and others why he was upset, however he would only speak to the manager.

I grabbed the manager from the back office in addition to told his to answer the PC. I listen to the call on the other line. I was truly curious why the client would only speak with the manager. I heard the client tell the manager that the delivery order they received was messed up; When the manager started asking questions, the guy told his that there were more than two items missing from the order in addition to 2 of the items were not the strains that the guy had advised. The manager asked for the order number in addition to he looked up the order in our system. He went through the order with the client item by item. The guy was missing 3 gram of concentrate in addition to he got 2 sativa bags of marijuana when he was supposed to get to indicas. I understood why the guy was so upset after I heard the telephone conversation. I would be pretty upset too if I ordered all of those items from the shop only to find out that the entire order was screwed up. I expect my order to be messed up every once in a while when I go to a eating establishment, despite the fact that I expect everything to be right when the delivery driver should be double in addition to triple checking my order before they leave the store.

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