One aspect of good service is ensuring that each person has a pleasant experience when they go to the establishment. That is quite crucial with each corporation and that would include the recreational and medical marijuana business. My store has an unquestionably lackadaisical return policy at the dispensary. A shopper can return almost any item with no questions asked. As long as there is still some of the product left in the original container, the dispensary will make an exchange if someone is unhappy with recreational or medical marijuana products. Whenever a current shopper comes to the dispensary with an issue, I am the person there to help. The shopper complained about the Indica strain which she bought during her first visit to the dispensary. The lady bought a half ounce of OG Kush and she was complaining that the marijuana product made her very tired. I explained to the shopper that an Indica strain like OG Kush has a sedative effect. She explained to me that she was looking for something to use during the day and she needed to be awake and very alert. I took the remainder of the small tote of marijuana from the shopper and both of us carefully went through some marijuana strains that I had in my case. I only told the lady the names of the sativa strains. She started to ask if I had additional exotic strains such as Granddaddy Purple, Girl Scout cookies, and Bubba Kush. I told the shopper that those strains were not sativas and unquestionably would make her tired during the day. I urged the lady to use the internet as a resource tool for choosing the right strain.